FAQs

1. Can you ship to my country?

We can offer fast shipping to all the countries around the world via EMS / DHL ( We recommend EMS even though DHL is faster).


2. How much is the postage to my country?

The postage: System will calculate the postage automatically, you will see it at the 'checkout shipping' page in your check process before your payment.


3. How long will it take for the shipping to my country?

Usually, it will take about 7 business days to arrive via EMS/DHL.


4. Are there any extra taxes for the custom?

No, there won't be extra taxes for all the items.


5. How can I track the whole shipping process?

We will send you a tracking number after the shipping of your order; you can track the whole shipping process on the EMS/DHL. Or you can contact our Service E-mail for help. For more information, please turn to the Shoppinginfo on our site.


6. How to do a wholesale?

If you want do a wholesale, please contact the sales department customer service center or just email us.

We will get touch with you as soon as we can.


7. Can I change my online order?

Please contact with us within 4 hours after you submitted your order If you want to change it! If the time is more than 4 hours. you need pay for 25% cancellation fee applies. Shipped orders cannot be cancelled. Hope you can understand. Thank you.


8. Is my personal information safe?

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery. It is very safe for your personal information.


9. How secure is the online transaction?

Your payment details will be encrypted securely by 128bit Trustwave SSL


10: How to measure your feet?
A: Please carefully measure your foot to confirm your size as follow instruction.

Don't know your shoe size?
That shouldn't stop you from finding a pair of shoes that fit.
Your feet change during your lifetime. To make sure that you get the best possible fit and comfort, we suggest you follow the simple directions below each time you purchase new shoes.

How to measure your feet
1. Place a piece of blank white paper on a hard floor.

2. Stand on the paper wearing a sock of medium thickness.

3. Holding a pencil vertically, place a mark at the end of your heel.

4. Place another mark at the tip of your longest toe.

5. Mark the sides of your foot at the widest part.

6. Measure your other foot using the same method.

7. To find your size, measure the heel-to-toe mark in centimeters. For example, if you are a man and your foot measures 28 cm long, you will wear a size USA 10, UK 9, EUR 44, CM 28 shoe.